Conversations in Contact Centers
In outsourced call centres, large corporations outsource their customer touch-point to a hosting call centre. The in-coming and out-going calls may be monitored in real time, or recorded for a later...
View ArticleConversations in Social Media
In a news publisher website such as The Guardian, The Observer or Le Monde, journalists publish articles on different topics from politics and civil rights to health, sports and celebrity news. The...
View ArticleSENSEI predicts Brexit Outcome
Monitoring Brexit – The Story In the month preceding the referendum date, SENSEI’s system monitored millions of social media conversations to predict the outcome of the referendum. Every day, more...
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